PRIVACY POLICY

SMS & Email Privacy Policy

Effective Date: 3/5/2024

ZRUSS VISUALS LLC is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you opt in to receive SMS and email communications from us. By providing your contact information and opting in, you agree to the terms outlined in this policy.

1. Information We Collect

When you opt in to receive SMS and/or email communications from us, we collect:

  • Your mobile phone number and/or email address

  • Your consent to receive text messages and/or emails

  • Interaction data, such as message delivery and response status

2. How We Use Your Information

We use your contact information to send messages related to:

  • Account Notifications: Updates related to your account, purchases, or relationship with our business.

  • Customer Support: Responses to inquiries, support requests, and service-related communication.

  • Delivery Notifications: Status updates on product or service deliveries.

  • Marketing & Promotions (if opted in): Exclusive offers, promotions, and business updates.

We do not send marketing or promotional messages unless you explicitly opt in to receive them.

3. How You Provide Consent

You may opt in to receive SMS and/or email messages through the following methods:

  • Website Form: Checking the opt-in box when providing your phone number or email.

  • Paper Form: Signing a written consent form.

  • Verbal Consent (Customer Support Only): Providing consent over the phone or in person (marketing/promotional messages are not allowed through this method).

  • Keyword Opt-In (SMS Only): Sending a specific keyword (e.g., "START") to our designated phone number.

Upon opting in, you will receive a confirmation message. Standard message and data rates may apply for SMS.

4. How to Opt Out

You can opt out of receiving messages at any time:

For SMS:

Reply with one of the following keywords:

  • STOP

  • CANCEL

You will receive a final confirmation message, and no further SMS messages will be sent unless you opt back in.

For Emails:

Click the "Unsubscribe" link at the bottom of any marketing email or contact us directly.

5. Help & Support

If you need assistance:

  • For SMS: Reply with HELP to receive further information.

  • For Email: Contact our support team at Contact@zrussvisuals.com.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, SMS and email communication may not be encrypted, so avoid sharing sensitive personal information through these channels.

7. Data Transfer Policy

We commit not to transfer consumer data to external organizations except for service providers necessary to facilitate communications. We ensure these providers adhere to strict data protection standards and comply with applicable privacy regulations.

8. Third-Party Disclosure

We do not sell, rent, or share your contact information with third parties for marketing purposes. However, we may share your information with service providers necessary to facilitate SMS and email communications (e.g., mobile carriers, email service providers).

9. Compliance with Regulations

Our messaging practices comply with applicable regulations, including:

  • Telephone Consumer Protection Act (TCPA) – Ensuring proper consent for SMS messages.

  • CAN-SPAM Act – Providing opt-out options for email communications.

  • General Data Protection Regulation (GDPR) (if applicable) – Protecting user data and privacy rights.

10. Changes to This Policy

We may update this SMS & Email Privacy Policy as needed. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For any questions regarding this policy, please contact us:

Zruss Visuals LLC
www.zrussvisuals.com
Contact@zrussvisuals.com
678-881-1422